Business & Support Services

Director, Business Support & Services: Glenn Grippe - 575-6593
Functions Within Business & Support Services:
MISSION: The mission of Business Support Services is to supply high quality administrative and financial 
services, effective intradepartmental and campus wide communications, the needed materials, supplies, 
and tools required by the skilled trades persons and professionals to complete assignments on a timely basis.  
  To accomplish these mission goals Business & Support Service functions include Finance & 
Administration, Facility Software Management, Multi Media Services, Computer Support, Vehicle Services 
and Central Supply.
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Finance & Administration
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Accounting Responsible for preparation of billings and/or processing of invoices for payment by the 
University of Arkansas - Treasurer's Office for the following:
Accounting Department
Boiler/Pressure Vessel Inspections
Commercial vehicle license applications & renewals
Contractor, Architect, Engineer Pay Requests
Credit Card charges for Facilities Management, including fuel charges
Direct billings to campus entities without an account in the University financial system
Elevator Contract Billing
Facilities Management Internal Charges
Internal Purchase Orders
New Construction Payments
Processing Facilities Management Credit Card Applications
Recycling/Waste Pickup Billing
Vehicle Rental Billing
In addition, Accounting prepares interdepartmental reports such as:
Budget Reports Financial Reports
Forecasts Departmental Property Inventory Utility Reports Frequently Asked Questions About Accounting
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Departmental Budget - Maintenance and reporting of Crew Accounts (Cost Centers).
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Personnel Services:  575-3926
Processes documents to fill vacancies, hire, terminate, or change personnel work status.
Prepares and distributes paperwork for performance evaluations and reclassification requests. 
Enters data for leave program and generates monthly reports. 
Enters data for overtime payroll. 
Maintains departmental vehicle report and enters monthly vehicle operating data. 
Maintains departmental personnel files. 
Processes travel requests and reimbursement claims. 
Prepares departmental packages for Federal Express shipment.
Receives Facility Reservation Requests, and obtains departmental approval. 
Distributes appointed personnel pay checks. 
Maintains department's web site directories.
                     
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Facility Software Management - Steve McClain 575-6266
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Management Software 575-6266
Implements, configures and administers of department's maintenance 
management, inventory management, space management and tool 
management software system.
Prepares special reports for management via the department's Oracle database. 
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Office Applications & Other Training  575-6266 or 575-2033
Develops and delivers training in Microsoft Excel and Word. Coordinates departmental 
training for Safety, First Aid, Human Relations and Information Systems.
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Service Center 575-5050 or E-mail
Receives service calls and work requests.
Issues work orders for services.
Dispatches service technicians.
Issues work orders for campus vehicle rentals.
Coordinates campus elevator service requests.
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Key Office 575-2255 or E-mail
Issues and receives campus keys.
Maintains key record files.
Processes outgoing and returning Vehicle Rental forms, keys, credit cards, for campus vehicle rental fleet.

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Media Services - Tom Clark, Graphics Artist 575-6880; Laura Shiver, Web Site Coordinator 575-5186
Designs and maintains the departmental web sites. 
Prepares graphic design for brochures and other documents. 
Prepares various media such as PowerPoint Presentations, booths, video tapes for campus communication.
Executes special projects as assigned.
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Computer Support - Randy Wilson  575-6187
Manages departmental computer operations including hardware, LAN, and software applications.  
Oversees preparation and transmission of Operating data to Campus Computing Services. 
Advises and assists departmental staff in the acquisition and installation of hardware and software applications. 
Develops new applications including source code and related documentation. 
Maintains all departmental computer equipment. 
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Vehicle Services - Danny Donahou 575-6174
Provides a full line of automotive services for the university, state, and some federal vehicles. 
Provides gasoline and diesel fueled vehicles, farm equipment.
Provides small engine service and repair. 
Provides maintenance for the campus vehicle rental fleet & Facilities Management heavy equipment.
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Central Supply - Lonnie Billington CESU Manager 575-6170 
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Stores - Paul Anderson 575-7695
Our Stores division stocks a wide line of repetitively used commodities such as automotive 
parts, batteries, housekeeping supplies, chemicals, cleaners, floor finishes, paper towels
(including kitchen roll towels sold by the roll), mops, brooms. We also stock lamps, both 
fluorescent and incandescent, and some specialty lamps. Paint and painting accessories are also
in stock........and much much more.
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Procurement - Sam Emerson CESU Asst. Manager 575-6172
A fully qualified buying staff processes all procurement requirements for the Facilities 
Management needs. The Facilities buying staff can assist in sourcing unique maintenance and 
construction related materials including 
STATE CONTRACT items.
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Tool Crib - Geoff Hulse 575-6167
Maintains an inventory of hand tools, small power tools, and heavy equipment
(including forklifts, bucket booms, box and dump trucks, etc.) on a rental basis to Facilities
Management crews used in the course of their work.
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Special Setups Equipment Rentals - Geoff Hulse 575-6167
Provides a variety of special equipment (such as tents, smokers, stereo equipment, flags, tables, chairs, public address systems, speakers, slide projectors, etc.) colleges, departments,
recognized university organizations, and student groups. Setup and removal service is also
available. Barricades are also available. To reserve equipment call 575-3840
or Click here to reserve online.
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Campus Lost & Found - Carol Gendreau 575-4494
The Campus Lost & Found service is operated by Facilities Management Central Supply, 521 S. Razorback Road. For questions regarding items lost or misplaced on campus, please visit our new web site or call between 7:30am and 5:00pm, Monday through Friday. Items must be identified and claimed in person. All items are held for 60 days; thereafter non-cash items will be donated to either The Salvation Army, Seven Hills Homeless Shelter or the Ozark Literacy Council. Found cash is to be deposited in a holding account via Facilities Management-PPAC by Central Supply supervisory staff.
l CENTRAL SUPPLY RECEIVING & STORAGE RATES - Effective July 1, 2002 - Charges to offset costs of receiving and storage of materials for campus departments other than Facilities Management will be implemented on July 1st of this year.

CESU new storage and handling rates:

RECEIVING RATES - Will be based on the current Charge Out Rate for CESU Receiving Personnel, with a minimum charge of one hour/one person. In the event that more than one receiving person is required in excess of the first hour the charge will be based on Personnel x Charge Out Rate x Hours. The concerned campus department will need Facilities Management Work Order number to which the receiving charges may be applied.

STORAGE RATES - Minimum storage rate will be $25.00 a month for items based on a standard pallet footprint of 40" x 48" x 4' high. If any footprint dimension is exceeded, an additional footprint charge will be applied. Total monthly storage rate will be based on this formula: Total Pallet Foot Prints x $25.00 = Monthly Storage Rate. NOTE: The charge rate for the first three days of each partial month will be on the basis of $.85 per day per pallet footprint, thereafter the full monthly rate will apply for that month. Special dimension materials will be assessed special handling and storage rates on a case by case basis by Central Supply management

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521 South Razorback Road . Fayetteville, Arkansas 72701 . (479) 575-3851, (479) 575-5050
Fax (479) [(Administration) 575-7268, (Accounting) 575-7284, (Central Supply) 575-7383]
Contact the Web Site Coordinator
. Last updated on October 3, 2008
Copyright© , University of Arkansas 2002 All rights Reserved.